<p><strong>What is a Professional Product?</strong></p> <p>Professional Products are items that have been developed for Healthcare Professionals and their clients. You may purchase these products after submitting the information of your healthcare professional.</p> <p><strong>When will my order be shipped?</strong></p> <p>Online orders will ship the next business day after the order is received. If a product is on backorder, you will be notified and the entire order will be held until your order is ready to ship in full.</p> <p><strong>What is our return policy?</strong></p> <p>Within 30 days of purchase, Doctors Choice, Naturally will provide refunds (less shipping and handling costs) for unopened products, except probiotics. Probiotics cannot be returned. Please call for a return authorization number. Returns without a return authorization number cannot be accepted. <span class="caps">A 15</span>% restocking fee will be applied for any returned order.</p> <p><strong>Do you accept special orders?</strong></p> <p>Yes, you may request a special order on any item from our featured companies. Special orders may be charged an additional processing fee, and may not be returnable.</p> <p><strong>Do you have any discounts for healthcare professionals?</strong></p> <p>Several of our product lines are available to our healthcare professionals at wholesale cost. Please submit your business information in order to receive our wholesale packet and price list.</p> <p><strong>Are automatic shipments available?</strong></p> <p>Yes, you will save an additional 5% on your entire order when you set up an autoship account. It&#8217;s simple to do; just let us know what you would like us to ship to you on a monthly basis, put a credit card on file, and choose either the 1st or 15th of every month. There is a minimum requirement of 3 months. You may cancel your order at least 3 days prior to ship date. Shipping and handling is free on all autoship orders.</p> 2008-08-25T01:14:04-07:00 faq 391322 2008-08-25T01:14:04-07:00 178622 2008-08-25T01:14:04-07:00 *What is a Professional Product?* Professional Products are items that have been developed for Healthcare Professionals and their clients. You may purchase these products after submitting the information of your healthcare professional. *When will my order be shipped?* Online orders will ship the next business day after the order is received. If a product is on backorder, you will be notified and the entire order will be held until your order is ready to ship in full. *What is our return policy?* Within 30 days of purchase, Doctors Choice, Naturally will provide refunds (less shipping and handling costs) for unopened products, except probiotics. Probiotics cannot be returned. Please call for a return authorization number. Returns without a return authorization number cannot be accepted. A 15% restocking fee will be applied for any returned order. *Do you accept special orders?* Yes, you may request a special order on any item from our featured companies. Special orders may be charged an additional processing fee, and may not be returnable. *Do you have any discounts for healthcare professionals?* Several of our product lines are available to our healthcare professionals at wholesale cost. Please submit your business information in order to receive our wholesale packet and price list. *Are automatic shipments available?* Yes, you will save an additional 5% on your entire order when you set up an autoship account. It's simple to do; just let us know what you would like us to ship to you on a monthly basis, put a credit card on file, and choose either the 1st or 15th of every month. There is a minimum requirement of 3 months. You may cancel your order at least 3 days prior to ship date. Shipping and handling is free on all autoship orders.