<p><b>What is a Professional Product?</b></p> <p>Professional Products are items that have been developed for Healthcare Professionals and their clients. You may purchase these products after submitting the information of your healthcare professional.</p> <p><b>When will my order be shipped?</b></p> <p>Online orders will ship the next business day after the order is received. If a product is on backorder, you will be notified and the entire order will be held until your order is ready to ship in full.</p> <p><b>What is our return policy?</b></p> <p>Within 30 days of purchase, Doctors Choice, Naturally will provide refunds (less shipping and handling costs) for unopened products, except probiotics. Probiotics cannot be returned. Please call for a return authorization number. Returns without a return authorization number cannot be accepted. <span class="caps">A 15</span>% restocking fee will be applied for any returned order.</p> <p><b>Do you accept special orders?</b></p> <p>Yes, you may request a special order on any item from our featured companies. Special orders may be charged an additional processing fee, and may not be returnable.</p> <p><b>Do you have any discounts for healthcare professionals?</b></p> <p>Several of our product lines are available to our healthcare professionals at wholesale cost. Please submit your business information in order to receive our wholesale packet and price list.</p> <p><b>Are automatic shipments available?</b></p> <p>Yes, you will save an additional 5% on your entire order when you set up an autoship account. It’s simple to do; just let us know what you would like us to ship to you on a monthly basis, put a credit card on file, and choose either the 1st or 15th of every month. There is a minimum requirement of 3 months. You may cancel your order at least 3 days prior to ship date. Shipping and handling is free on all autoship orders.</p> 2008-08-27T14:23:11-07:00 site-help 394612 2008-08-27T14:23:11-07:00 178622 2008-09-19T15:03:59-07:00 <b>What is a Professional Product?</b> Professional Products are items that have been developed for Healthcare Professionals and their clients. You may purchase these products after submitting the information of your healthcare professional. <b>When will my order be shipped?</b> Online orders will ship the next business day after the order is received. If a product is on backorder, you will be notified and the entire order will be held until your order is ready to ship in full. <b>What is our return policy?</b> Within 30 days of purchase, Doctors Choice, Naturally will provide refunds (less shipping and handling costs) for unopened products, except probiotics. Probiotics cannot be returned. Please call for a return authorization number. Returns without a return authorization number cannot be accepted. A 15% restocking fee will be applied for any returned order. <b>Do you accept special orders?</b> Yes, you may request a special order on any item from our featured companies. Special orders may be charged an additional processing fee, and may not be returnable. <b>Do you have any discounts for healthcare professionals?</b> Several of our product lines are available to our healthcare professionals at wholesale cost. Please submit your business information in order to receive our wholesale packet and price list. <b>Are automatic shipments available?</b> Yes, you will save an additional 5% on your entire order when you set up an autoship account. It’s simple to do; just let us know what you would like us to ship to you on a monthly basis, put a credit card on file, and choose either the 1st or 15th of every month. There is a minimum requirement of 3 months. You may cancel your order at least 3 days prior to ship date. Shipping and handling is free on all autoship orders.